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UNION APP – TERMS & CONDITIONS

Last updated: 19 March 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE UNION EV APP. BY ACCESSING OR USING THE APP OR ANY RELATED CHARGING SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE APP OR SERVICES.

1. DEFINITIONS & INTERPRETATION

In these Terms and Conditions ("Terms"):

  • "App" means the mobile application branded as Union, operated by Union Energy Corporation Pte. Ltd., including all features, updates, content and services made available through it.
  • "Charging Station" means any electric vehicle charging station operated by or on behalf of Union, including related equipment and charging points.
  • "Charging Session" means a period during which electricity is supplied from a Charging Station to an electric vehicle, commencing when electricity starts flowing and ending when charging stops for any reason.
  • "Services" means the EV charging services, App functionalities, customer support and related services provided by Union.
  • "User", "you", "your" refers to any person who accesses or uses the App or Services.

"Union", "we", "us", "our" refers to Union Energy Corporation Pte. Ltd (UEN: 199805041R), together with its affiliated or related companies.

2. SERVICE PROVIDER

The Services are provided by:

Union Energy Corporation Pte. Ltd.

UEN: 199805041R

Registered Address: 3 Lor Bakar Batu, #07-03, Singapore 348741

3. ACCEPTANCE & AMENDMENTS

3.1 These Terms govern your access to and use of the App and Services.

3.2 Union reserves the right to amend these Terms at any time. Updated Terms will be published within the App and shall take effect upon posting.

3.3 Your continued use of the App or Services after any amendment constitutes acceptance of the revised Terms.

4. USER ACCOUNTS

4.1 To use the Services, you must register for an account through the App.

4.2 You must be at least 18 years old to register for and use the App and Services. This requirement aligns with Singapore’s legal driving age and applicable laws and regulations.

4.2A Union reserves the right to suspend or terminate any account found to be used by a person below the age of 18, whether directly or indirectly, without liability to the user.

4.3 Account registration may require the provision of:

  • Email address
  • Mobile phone number
  • Vehicle plate number(s) (mandatory for fleet or operational users)
  • Any other information reasonably required for service operation

4.4 You are responsible for ensuring that all information provided is accurate, complete and kept up to date.

4.5 One user account may be associated with multiple vehicles.

4.6 You must not create or maintain more than one account unless expressly permitted by Union.

5. ACCOUNT SECURITY

5.1 You are responsible for maintaining the confidentiality of your account credentials.

5.2 Any activity conducted through your account shall be deemed to be authorised by you.

5.3 You must notify Union immediately if you suspect unauthorised access or use of your account.

5.4 Union shall not be liable for any loss or damage arising from unauthorised account use prior to notification.

6. APP FUNCTIONALITIES

6.1 The App allows users to:

  • Locate Charging Stations
  • View charger availability and pricing
  • Start and stop Charging Sessions
  • View charging history and usage records

6.2 Features such as reservations, bookings or idle fees are not currently available and may be introduced in the future at Union’s discretion.

7. CHARGING SERVICES

7.1 Charging Sessions are provided subject to availability, technical constraints and host site rules.

7.2 Charging may be interrupted, limited or adjusted due to:

  • Grid or load management requirements
  • Host or site operational rules
  • Safety, maintenance or technical reasons

7.3 Power ratings displayed are indicative only and not guaranteed for the duration of a Charging Session.

8. PRICING & FEES

8.1 All pricing is displayed within the App and may vary by location, charger type and time.

8.2 Union reserves the right to revise pricing, tariffs or charging structures at any time.

8.3 Charges are calculated based on Union’s system records, which shall be final and conclusive.

9. PAYMENTS, E-WALLET & REFUNDS

9.1 Accepted payment methods may include:

  • Credit or debit cards
  • E-wallet balances
  • Other payment methods made available in the App from time to time

9.2 Users may top up wallet balances where applicable.

9.3 Charging fees are generally non-refundable, except in cases of system error or as determined by Union.

9.4 Refunds (including wallet balance refunds) may be issued in accordance with Union’s Refund Policy, as published in the App.

9.5 Any approved refund or goodwill adjustment is at Union’s sole discretion.

10. HOST SITES & PARKING RULES

10.1 Charging Stations may be located on third-party premises.

10.2 You must comply with all site-specific rules, parking conditions and access restrictions.

10.3 Union is not responsible for parking fees, fines, penalties or enforcement actions imposed by site owners or authorities.

11. THIRD-PARTY SYSTEMS & VENDORS

11.1 Certain App systems, software or backend services may be provided or operated by third-party vendors.

11.2 Union remains the service provider to users. Third-party vendors do not assume any direct liability to users for the Services.

11.3 Union is not responsible for outages, delays or failures caused by third-party systems beyond its reasonable control.

12. DATA PROTECTION

12.1 Union collects, uses and discloses personal data in accordance with its Privacy Policy, which forms part of these Terms.

12.2 By using the App, you consent to such collection, use and disclosure.

13. SUSPENSION & TERMINATION

13.1 Union may suspend or terminate your account or access to the Services at any time, without prior notice, where:

  • There is suspected misuse, fraud or breach of these Terms
  • Required for security, safety or operational reasons

13.2 You may request account termination via the App or customer support channels.

14. DISCLAIMERS

14.1 The App and Services are provided on an "as is" and "as available" basis.

14.2 Union makes no warranty that the Services will be uninterrupted, error-free or suitable for any particular purpose.

15. LIMITATION OF LIABILITY

15.1 To the maximum extent permitted by law, Union shall not be liable for any indirect, incidental, special or consequential losses arising from your use of the App or Services.

15.2 Union’s total aggregate liability shall not exceed S$50.

16. INDEMNITY

You agree to indemnify and hold harmless Union from any claims, losses or damages arising from your breach of these Terms or misuse of the Services.

17. FORCE MAJEURE

Union shall not be liable for any failure or delay caused by events beyond its reasonable control.

18. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts.

 19. CONTACT

For enquiries, feedback or complaints, please contact Union via:

  • In-app support
  • Email
  • Hotline (as stated in the App)

End of Terms & Conditions